Policy Development
Accreditation Support Services provides for policy development that ensures compliance with industry standards and legislative/regulatory requirements while tailoring policy to your organizations’ specifications.
Procedure and Guideline Development
Once your policy has been defined, you will need procedures and guidelines developed to ensure that your staff is clear about how to put your policy into action. Accreditation Support Services will provide clear, easy to understand procedural steps and guidelines to assist with staff compliance to policy.
Continuous Quality Improvement (CQI) Systems and Auditing
Which ever accreditation body your facility uses - Australian Council on Healthcare Standards, ISO 9000 or Aged Care Standards - your facility requires a robust and actively functioning continuous quality improvement and auditing system in place to meet accreditation requirements. Accreditation Support Services will provide your facility with the resources that are required to achieve a successful outcome at your next accreditation survey.
Specific Project Management
Often accreditation surveyors will indicate that a particular aspect of your service requires improvement. Accreditation Support Services will assist you to focus specific attention that issue and successfully achieve the required outcome.
Supporting Education and Training
A successful accreditation outcome depends upon effective continuous quality improvement systems, relevant policy, procedure and guidelines and sustained organizational education and training strategies.
Accreditation Support Services is able to provide education and training that is specifically tailored to your requirements. All education and training is conducted by fully qualified and extensively experience professionals.
Risk Management.
Risk management is the systematic application of management policies, procedures and practices to the tasks of identifying, analyzing, evaluating, treating and monitoring risk.
Clinical and administrative activities are imperative to identifying, evaluating, and preventing/reducing the risk of injury to patients/residents, staff and visitors and the minimization/mitigation of loss to an organization itself.
Accreditation Support Services provides support services that assists in the management of risk related to clinical care and occupational health and safety activities within your organisation.
Clinical Skills
Clinical skills education/supervision is an integral part of risk management within any healthcare organisation.
Accreditation Support Services offers clinician’s education in principles, using simulated practice and practical application on site for clinical staff to support the skill development.
This service is offered to clients within their own facility and provides the opportunity to tailor skill development to specific organisational requirements.
Customer Service.
Excellence in customer service is at the core of all well managed organisations.
It is vital that members of your organisation understand and apply the principles of excellent customer service in order to be able provide the standard of service you wish to be extended to everyone who has contact with your organisation.
Accreditation Support Services provides education and training in customer service standards.
Organisational Development
Organisational Development is about measurement and identification of organisational factors that encourage and inhibit performance.
Accreditation Support Services systems and tools are designed to:
-measure current behavioral norms, processes and outcomes
-identify the levers for change
-highlight barriers to organisational effectiveness
-develop strategies for improvement
-monitor change and improvement over time
Accreditation Support Services provides you with the strategies to develop your facility in the direction that you want to take going forward into the future.
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